Reference

Terms That Cover Your Account at 995et

These terms set out what you agree to when you open and use a 995et account — covering deposits via bKash, Nagad and Rocket, game access, withdrawals, and account conduct. Access and eligibility depend on your local law and the eligible regions we serve.

bKash, Nagad, Rocket coveredAccount eligibility rulesWithdrawal conditionsRegional access applies
995et Terms That Cover Your Account at 995et
TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a question about your account status, wallet transaction or access restriction, our support team can help. Reach out through any of the channels below and include your account reference so we can respond with the right context.

Live Chat Start a live chat session directly from the 995et lobby. Available during active support hours; fastest path for terms or account queries.
Email Support Send a detailed message to our support address. Include your registered mobile number and the specific term or transaction you are asking about.
Account Help Centre The help section inside your account covers common terms questions — wallet limits, withdrawal conditions and account verification steps are all addressed there.
HOW WE HANDLE THIS

Our Obligations Under These Terms

These terms are not just rules on you — they also set out what 995et commits to on our side. From how we process wallet data to how we handle account disputes, here is what you can expect from us in practice.

Wallet Data Handling

Your bKash, Nagad and Rocket transaction data is used only to process and verify your deposits and withdrawals. We do not share wallet details with third parties outside of payment processing.

Account Security

Login sessions are protected with OTP verification tied to your registered mobile number. Any suspicious activity on your account should be reported to support immediately for review.

Record Retention

We retain account records — including transaction history and correspondence — for as long as your account is active and for a reasonable period after closure, in line with our internal data policy.

Requesting Changes

To request a correction to your account details or raise a dispute about a transaction, contact support via live chat or email with your account ID and the relevant date and amount.

Common Questions About These Terms

These are the questions we hear most often when someone opens their account or makes their first deposit. If your question is not here, live chat or email support can give you a direct answer.

We may update the terms when our services or policies change. We aim to notify you via your registered contact, but continued account use after any update counts as acceptance of the revised terms.

Your deposit wallet must match the name on your 995et account. Using another person's bKash, Nagad or Rocket account breaches these terms and can result in withdrawal holds or account review.

Access depends on your local law and whether your region is eligible. If you connect from a restricted jurisdiction, your account may be limited or suspended in line with these terms.

Contact support via live chat or email with your account reference, the transaction date and the amount involved. We review disputes against our transaction records and the relevant wallet provider's logs.

Yes. You must meet the minimum age required in your eligible region and confirm your eligibility when creating an account. Accounts found to be ineligible are subject to closure and fund review.

A suspended account cannot place wagers, process Rocket or Nagad deposits, or request withdrawals. Suspension triggers are listed in our conduct rules; you can appeal via email support with your account ID.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.