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How 995et Handles Your Personal Data

This Privacy Policy explains what data we collect when you open an account, make deposits via bKash, Nagad or Rocket, and browse the lobby — and exactly how we store, use and protect it.

Account data protectedbKash, Nagad, Rocket payment records handled securelyNo data sold to third partiesYou can request your data at any timePolicy applies to all device access

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how your data is handled — or want to request a copy, correction or deletion of your account data — our support team is available to help. You can reach us through the channels below. We aim to acknowledge data requests promptly and resolve them within a reasonable timeframe in line with applicable requirements.

Team online

Live Chat

Open the chat widget inside your account dashboard. Raise your data query directly and a team member will confirm receipt and next steps.

Email Support

Send your data access or deletion request to our support email. Include your registered phone number so we can verify your account identity.

Account Help Centre

Visit the Help section in your account settings on mobile or desktop. You will find a dedicated privacy request form linked there for straightforward submissions.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply standard security measures to your account data — including encrypted connections when you log in and when payment requests are submitted via bKash, Nagad or Rocket. Your account data is retained for as long as your account remains active and for a period after closure as required by applicable legal obligations. You have the right to ask what data we hold about you, request corrections to inaccurate records, and ask us to delete your data where no legal obligation requires us to keep it. All rights are subject to your local law and eligible regions.

Encrypted Account Access

Your login sessions use SSL encryption. When you connect from a mobile device or desktop, data in transit between your browser and our servers is protected against interception.

Cookie Usage

We use cookies to keep your session active, remember your account preferences, and measure how pages are used. You can adjust cookie settings in your browser at any time.

Data Retention Policy

Account records — including payment history for bKash, Nagad and Rocket transactions — are kept for the period required by law. After account closure, residual data is removed on a defined schedule.

Your Right to Access

You can request a copy of the personal data we hold on your account. Submit a written request through live chat or email and we will respond within the applicable timeframe.

What Data We Collect and Why

995et Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you submit at registration — your name, email address, phone number and account credentials. When you fund your account using bKash, Nagad or Rocket, we record the transaction reference and wallet identifier linked to that

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payment. We do not store your full mobile banking PIN or password. We collect device and session data — browser type, IP address, operating system — so we can keep your account session secure and detect unusual access. If you contact our support team, we retain
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that correspondence to resolve your query and improve our responses. We use this data to process your deposits and withdrawals, verify your identity, and maintain account security. We do not sell your personal data to any third party for marketing purposes. Some data may be shared
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with payment processors — such as the networks that handle bKash, Nagad and Rocket transactions — strictly to complete your financial requests. Data may also be disclosed where required by applicable law. Your use of this platform and the rights described here depend on your local
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law and the eligible regions in which we operate.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Privacy Questions from Our Account Holders

These are the questions we hear most often about how personal data works on this platform. If your question is not covered here, reach us through live chat or the account Help Centre.

We collect your name, phone number, email and login credentials at registration. We also record payment references when you deposit or withdraw via bKash, Nagad or Rocket.

We share data only with the payment processors needed to complete your bKash, Nagad or Rocket transactions. We do not sell your data to third parties for any marketing purpose.

Submit a request via live chat or our support email, including your registered phone number for account verification. We will respond with the data we hold within the applicable timeframe.

Yes. You can request deletion of your personal data. Where no legal obligation requires us to retain it, we will action the deletion. Some transaction records may be kept as required by law.

We retain account and transaction records for the period required by applicable legal obligations. Once that period ends, your data is removed on our scheduled deletion cycle.

This policy applies to all account holders who use the platform. Access and the rights described here depend on your local law and the eligible regions where we operate.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 995et Handles Your Personal Data

Reach Us About Your Privacy

Live Chat

Email Support

Account Help Centre

How We Protect and Manage Your Data

Encrypted Account Access

Cookie Usage

Data Retention Policy

Your Right to Access

Common Privacy Questions from Our Account Holders

01 What personal data does 995et collect when I open an account?

02 Does 995et share my data with other companies?

03 How do I request a copy of my personal data?

04 Can I ask 995et to delete my account data?

05 How long does 995et keep my data after I close my account?

06 Does this Privacy Policy apply to me if I am in Bangladesh?

Privacy Policy

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